IVR Specialist Full-time Job

Skills

Strong technical expertise in IVR systems and platforms, such as Genesys & Avaya.

Ability to analyze complex business requirements and translate them into efficient IVR call flows and prompts.

Excellent problem-solving skills with the ability to troubleshoot and help resolve technical issues in IVR systems.

Strong collaboration and communication skills to work effectively with cross-functional teams.

Attention to detail and ability to ensure accuracy in IVR configurations and scripts.

Familiarity with contact center operations and customer service principles.

Ability to adapt to changing priorities and work in a fast-paced environment.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a team environment.

Strong organizational and time management skills.

Dicetek is a Global IT Solutions and Services Company, incorporated
in 2006 with its Head Quarters in Singapore. We continue to expand
our global network while providing high valued-added consulting
services that assist our clients in expanding their business
operations on a global basis.
DICETEK has established offices in India, UAE, Singapore & the USA.
As a world-class company with a regional focus, we primarily focus on
providing IT Solutions, IT Consulting, and Professional Services,
across different verticals like Banking & Financial Services, Telecom,
Government, Oil & Gas, Logistics, Supply Chain, Manufacturing,
Sales Automations.
We have a solid performance and reputation in the technology
industry for providing excellent services to our clients.
Our values are represented by our integrity, thought leadership, and
commitment in maintaining a high level of excellence in the constant
the evolving world of information technology.
With more than 16 years in the industry, we have established a
successful track record of Consulting services delivery across a
variety of technical roles across the public and private sectors.
Dicetek has a specialist team of IT Consultants who offer both
international experience and a deep understanding of the local
market.