IT Specialist Full-time Job

3 weeks ago   IT & Telecoms   Sharjah   208 views Reference: 31405
Job Details

Responsibilities

Provide technical assistance to students, faculty, and staff in the areas of administrative, academic, classroom, and labs.

Resolve IT issues and requests reported by the AUS community, providing both hands-on support and assistance.

Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.

Deliver high-quality support services by following IT service management best practices.

Install, configure and maintain computer hardware, software, and peripheral equipment.

Provide First line of support to University Learning Management Systems (Blackboard) and Lecture capturing systems (Panopto).

Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.

Deliver IT Orientation sessions and workshops to staff and faculty on classroom technologies and applications.

Create and maintain documentation - Knowledge Base, Standard Operating Procedures(SOP), Deployment checklists..etc.

Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).

Support IT Services function by following ITIL Service management practices and framework.

Troubleshoot and resolve technical issues involving productivity tools, operating systems, hardware, software, academic services, local networks (wired & wireless), video conferencing and collaboration tools, video streaming, digital technologies, lecture capturing, google workspace, office 365 and other academic technologies.

Qualifications And Skills Required

Bachelor’s degree in computer science, Information Technology, or related field

Relevant experience in a similar function/role

IT certifications in related technologies (e.g., ITIL, ServiceNow, MCSE, SCCM, AWS/Azure, Apple ACSP, Intune, Jamf, Network+, A+).

Proven working experience with automated desktop deployment solutions.

Robust knowledge of educational technology products.

Advanced knowledge of Windows, macOS, and Linux.

Working experience with Blackboard Learn and Panopto (lecture capture).

Knowledge of Cloud computing, IoT, AI, big data analytics

Ability to work collaboratively within a team and effectively with faculty, staff, and students on the use of technology.

Exceptional customer service skills.

Strong problem-solving and analytical skills.

Working knowledge in managing projects.

Ability to effectively prioritize and execute tasks in a high-demand environment.

Ability to adapt to change and have strong critical-thinking skills.

Ability to maintain strict confidentiality.

Willingness to work flexible hours.

UAE national preferred.

Company Description
For more than 25 years, American University of Sharjah (AUS) has promoted ideas, research and creative work that have inspired development and change, driven by our core belief that tomorrow matters. AUS was founded in 1997 by His Highness Sheikh Dr. Sultan bin Mohammed AlQasimi, UAE Supreme Council Member and Ruler of Sharjah. The embodiment of His Highness vision, AUS is a place where students are nurtured and encouraged to excel academically, thrive socially, celebrate their cultural diversity, and have a positive influence in their communities.
Located in University City, Sharjah, AUS is a not-for-profit, independent, institution of higher education formed on the American model. We offer 28 majors and 45 minors at the undergraduate level, 15 master's degrees programs and four PhD programs through the College of Architecture, Art and Design; the College of Arts and Sciences; the College of Engineering; and the School of Business Administration. These programs are designed to meet the challenges of a competitive and dynamic business and industrial environment.