Intern - Front Office Internship Job

2 weeks ago   Others   Dubai   44 views Reference: 35282
Job Details

An opportunity has arisen for a Front Office Intern to join the Rooms Division team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet

• Take payment from guests on arrival and departure and close their bills in compliance with the financial rules and regulations

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests, maximizing the Hotel revenue

• Ensures that the Front Desk and Front Desk Lounge is manned, operationally prepared and stocked at all times

• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

• Update all information given by guests on the Registration Card on check-in into the PMS

system making sure that all required information has been provided

• File all Registration Cards and dockets for in-house guests in appropriate buckets and

perform regular bucket-check.

• Neatly file registration cards of departed guests by date and in alphabetical order.

• Scan the passport/valid ID of every guest on arrival and save the data correctly for the CID Report

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Prior experience in a 5-star Hotel is desired

• Fluency in written and spoken English

• Knowledge of basic Microsoft Office applications.

• Knowledge of front office application.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.