Infrastructure Support Engineer Full-time Job

Key Responsibilities

Monitoring & Incident Detection:

Monitor servers, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.

Detect and respond to hardware and software alerts promptly.

Escalate issues to L2/L3 teams following standard procedures.

Basic Troubleshooting & Incident Management:

Perform basic troubleshooting for hardware and system issues, using logs and system diagnostics.

Record incidents in ServiceNow, categorize, and escalate as needed.

Communicate incident status and resolution steps clearly to stakeholders.

Infrastructure Maintenance & Support:

Assist with routine maintenance tasks like updates, backups, and health checks.

Support hardware and software installations and upgrades under L2 guidance.

Use Nexthink for deeper endpoint insights and health checks.

Documentation & Reporting:

Maintain accurate documentation for infrastructure setups and troubleshooting processes.

Generate regular reports on infrastructure health and incident metrics.

Collaboration & Communication:

Coordinate with L2/L3 teams to resolve issues efficiently.

Participate in team discussions to support continuous improvement.

Required Qualifications

Experience: 1-3 years of experience in infrastructure support roles.

Technical Skills: Basic knowledge of servers, virtualization, and networking.

Tools: Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.

Problem-Solving: Effective troubleshooting skills for infrastructure issues.

Communication: Clear communication for technical and non-technical discussions.

Preferred Qualifications

Certifications like CompTIA Server+ or basic infrastructure certifications.

Experience with virtual environments and cloud-based infrastructure.

Our mission is to be the premier Information Technology Resource Management Company by: Delivering real value to our clients by providing top quality technical services and solutions at reasonable rates. Delivering the best work environment for our consultants and staff. Established in the year 1998, BITECH is empowered by 3000 person years of experience in executing software projects and development of products adhering to the international standards. With the functional expertise BITECH is able to provide solutions to information-intense businesses such as Banking and Finance, Insurance, Retail and distribution, Health Care, Government and Utilities, Telecom and Networking. In Broad spectrum BITECH offers high-quality and cost-effective services: Application / Product development, Re-engineering, Migration and Legacy Maintenance, Strategic Consulting, Package Implementation, Education and Training, and Value-added Professional Services. BITECH specializes in multiple domains and technology platforms and has developed core competency in those areas. The delivery solution model of BITECH is equipped to leverage the assembled knowledge in future assignments. With its knowledge base BITECH has been able to set up its unique Centre of Excellence (COE) that has helped in developing a few industry specific products in Banking, Finance and also general web solutions. This helps the client to reach a solution not only at high speed but also of high quality.