Housekeeping Supervisor Full-time Job

3 weeks ago   Facilities Management   Dubai   87 views Reference: 31157
Job Details

A little taste of your day-to-day

Supervises the implementation of housekeeping standards and procedures.

Recommends changes to the standards and training on an on-going basis.

Maintains a current and thorough knowledge of all housekeeping systems.

Opens and closes the shift and ensures effective shift hand over.

Distributes and collects keys.

Manages all incoming and outgoing calls.

Conducts shift briefings to ensure hotel activities and operational requirements are known.

Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

Communicates well to ensure effective shift handovers.

Actively participates in and conducts organized meetings.

Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.

Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.

Take action to address these needs to exceed their expectations.

Creates a positive hotel image in every interaction with internal and external customers.

Adheres to hotel brand standards.

Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.

Assists guests and escorts them to locations within the hotel at their request.

Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.

Maintains current Hotel information to be able to provide information to guests.

Work effectively with customers and colleagues from different viewpoints, cultures, and countries

Work to understand and consider the global nature of the business.

Participates in regular team training.

What We Need From You

Good level of spoken/written English

Flexibility in shifts & tasks

Cares for the employees

Attention to details

Knowledge about budget (PNL)

Minimum one year of experience in a similar environment (4-5* hotel)

Meet deadlines

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.