Housekeeping Supervisor Full-time Job

Job Description

• Responsible for cleaning of all guest rooms, public areas and/or assigned areas by the supervisor.

• Vacuum, clean, dust and polish all guest rooms and public areas.

• Make beds, change bed linen, and replace used towels and toiletries.

• Deliver and retrieve guest loan items e.g., iron and ironing boards etc.

• Ensure security of guest rooms and privacy of all guests.

• Replenish toiletries (e.g., soap, shampoo, and shower gel)

• Report any technical issues and maintenance needs as required in the operation.

• Address guests’ queries (e.g., on additional services, special requests)

• Follow lost & found procedure.

• Ensure all assigned rooms are clean and tidy by the end of the shift to make sure the guests are satisfied throughout the stay.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.

• Ability to anticipate and focus attention on guest needs, being professional and welcoming.

• At least 2 years experience working on a similar role.

• Hospitality background preferred.

• Fluency in English; additional languages are a plus.

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.