Housekeeping Room Attendant Full-time Job

2 weeks ago   Facilities Management   Dubai   74 views Reference: 35534
Job Details

Key Responsibilities

Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.

Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.

Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.

Keep informed of hotel product and service knowledge to answer guest questions.

Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.

Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.

Verify the physical status of the room and update the Order Taker of any discrepancies found.

Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.

Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.

Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.

Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.

Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.

Keep informed of hotel products and services knowledge to answer guest questions.

Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.

Job Requirements

Previous hotel-related experience beneficial

English –oral skills are beneficial

Attention to details

Flexibility in terms of scheduling

Physical ability to clean 13 rooms per day according to standards

Physical ability to push and pull the room attendant's cart

People Oriented

Passionate for European luxury

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.