Housekeeping Order Taker Full-time Job

2 weeks ago   Facilities Management   Dubai   64 views Reference: 37871
Job Details

What will I be doing?

As a Housekeeping - Order Taker at Waldorf Astoria Dubai International Financial Centre, you will be responsible for performing the following tasks to the highest standards:

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.

Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.

Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.

Responds to all emergency call which includes monitoring the alarm system.

Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation.

Coordinate and control all office traffic.

Present a positive, professional, and courteous image, to ensure guest satisfaction.

Maintain the brand's high quality standards.

Ability to remain calm and perform all essential functions during emergency situations.

Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found.

What are we looking for?

A Housekeeping - Order Taker at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Experience in similar role.

Excellent communication skills including phone and email communication.

Positive attitude.

Organized with the ability to multitask.

Excellent knowledge of computer systems and administrative tasks.

Prior customer service/administrative support

Previous experience within the housekeeping department

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.