Housekeeping Manager Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   200 views Reference: 48530
Job Details

Key Duties and Responsibilities

  • Oversee and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
  • Responsible for departmental roster / manning.
  • To conduct Shift Briefings with Attendants, Team Leaders, and Assistant Managers, with relevant information on day-to-day operations.
  • To champion daily call requests, maintenance job order, etc. to make sure there is no discrepancy or late close out.
  • To assist in documentation of projects such Departmental Meeting, Trainings.
  • To liaise closely with Front Office and Facilities with regards to the Preventive Maintenance Program and Pest Control
  • Responsible for a smooth turnaround of the operations and to liaise with Front Office regarding late check outs that will impact the midnight turnover.
  • To assist evening Team Leader in developing Attendants improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills.
  • Responsible for linking the HK and Front Office coordinators to ensure daily delivery of room turnover is completely linked with FO guest arrival patterns.
  • To liaise with Guest Services to ensure their room type priority is also linked with the HK room turnover.
  • To champion the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties.
  • Carry out inspections of all areas.
  • Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per resort standards.
  • Monitors and reports to the Director of Housekeeping regarding the upkeep of furnishings, facilities, and equipment.
  • Carries out good communication with team members ensuring performance is effectively managed.
  • Ensures all team members are attending to duty in proper uniform, on time and well groomed.
  • Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
  • Oversees and monitors usage of guest room supplies and amenities are at a realistic cost.
  • Ensures and oversees any outside contractors are always working as per contract and resort standards.
  • Oversees and controls that housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
  • Ensures all team members and team leaders are trained and introduced to their duties as per resort standards and policies.
  • Ensures all guest requirements are adhered to as per resort standards.
  • Ensures training needs within the department is monitored, analyzed and executed as per resort standards.
  • Oversees and carries out training for team leaders and team members when required.
  • Is fully trained on resort emergency procedures and first aid as per resort standards.
  • Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.
  • Has required training of resort PMS system to carry out duties efficiently and as per resort standards.
  • Is flexible in working hours and scheduling as per resort requirements.
  • Carries out any other job-related duties as requested by the resort.

Requirements

Skills, Experience & Educational Requirements

  • Communication – speak and understand English.
  • Previous experience would be advantageous.
  • Strong interpersonal skills
  • Organizational skills
  • Leadership abilities
  • Strong customer focus service focus
  • Computer literate
Company Description
Found in the world’s most inspiring destinations, One&Only is an exceptional collection of one-of-a-kind resorts and private homes. Designed in harmony with nature and immersed in culture, our remarkable, one-off resorts have their own distinct narrative and charisma, offering authentic cuisine, curated experiences and spectacular private sanctuaries in which to reconnect.