Housekeeping Manager Full-time Job
2 weeks ago Tourism & Hospitaltity Dubai 200 views Reference: 48530Job Details
Key Duties and Responsibilities
- Oversee and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
- Responsible for departmental roster / manning.
- To conduct Shift Briefings with Attendants, Team Leaders, and Assistant Managers, with relevant information on day-to-day operations.
- To champion daily call requests, maintenance job order, etc. to make sure there is no discrepancy or late close out.
- To assist in documentation of projects such Departmental Meeting, Trainings.
- To liaise closely with Front Office and Facilities with regards to the Preventive Maintenance Program and Pest Control
- Responsible for a smooth turnaround of the operations and to liaise with Front Office regarding late check outs that will impact the midnight turnover.
- To assist evening Team Leader in developing Attendants improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills.
- Responsible for linking the HK and Front Office coordinators to ensure daily delivery of room turnover is completely linked with FO guest arrival patterns.
- To liaise with Guest Services to ensure their room type priority is also linked with the HK room turnover.
- To champion the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties.
- Carry out inspections of all areas.
- Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per resort standards.
- Monitors and reports to the Director of Housekeeping regarding the upkeep of furnishings, facilities, and equipment.
- Carries out good communication with team members ensuring performance is effectively managed.
- Ensures all team members are attending to duty in proper uniform, on time and well groomed.
- Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
- Oversees and monitors usage of guest room supplies and amenities are at a realistic cost.
- Ensures and oversees any outside contractors are always working as per contract and resort standards.
- Oversees and controls that housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
- Ensures all team members and team leaders are trained and introduced to their duties as per resort standards and policies.
- Ensures all guest requirements are adhered to as per resort standards.
- Ensures training needs within the department is monitored, analyzed and executed as per resort standards.
- Oversees and carries out training for team leaders and team members when required.
- Is fully trained on resort emergency procedures and first aid as per resort standards.
- Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.
- Has required training of resort PMS system to carry out duties efficiently and as per resort standards.
- Is flexible in working hours and scheduling as per resort requirements.
- Carries out any other job-related duties as requested by the resort.
Requirements
Skills, Experience & Educational Requirements
- Communication – speak and understand English.
- Previous experience would be advantageous.
- Strong interpersonal skills
- Organizational skills
- Leadership abilities
- Strong customer focus service focus
- Computer literate
Company Description
Found in the world’s most inspiring destinations, One&Only is an exceptional collection of one-of-a-kind resorts and private homes. Designed in harmony with nature and immersed in culture, our remarkable, one-off resorts have their own distinct narrative and charisma, offering authentic cuisine, curated experiences and spectacular private sanctuaries in which to reconnect.