Hotel Manager Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   96 views Reference: 35324
Job Details

An opportunity has arisen for a Hotel Manager to join the Executive Office in Jumeirah Beach Hotel. The purpose is to lead and manage the planning and execution of core operations to ensure that the SBU’s objectives and strategic goals are delivered in line with the Group’s corporate guidelines and brand promise, and to foster operational excellence, achieve the property’s ambitious financial objectives and ensure the provision of an exceptional guest experience.

The main duties and responsibilities of this role:

Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability as well as leading the hotel in absence of General Manager and ensuring seamless and smooth functioning of Hotel Operations.

Translate the SBU’s strategy into annual operational business plans for all operations departments, monitor and manage performance to ensure continuous improvement.

Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, IT, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc. while focusing on operational excellence, maximizing profitability and compliance with policies.

Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard.

Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-class guest experience.

Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.

Manage important relationships with the SBU’s key internal interfaces (shared service centers, centers of excellence etc.) and external stakeholders (such as VIP guests, major B2B partners, suppliers etc.) in order to ensure that the Property’s interests are promoted and that it has string relationships with its strategic partners.

Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders’ interests.

Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.

Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition and to ensure high levels of employee engagement and loyalty.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Bachelor's degree in hospitality, business or equivalent from an accredited and renowned university.

At least 8 years of hospitality experience, preferably with an international luxury hospitality company.

Very strong commercial mind-set with strong abilities for revenue generation.

A demonstrable track record of operations management of world-class properties.

A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.