Hostess Full-time Job

MAIN RESPONSIBILITIES

Responsible to Assistant Restaurant Manager / Restaurant Manager

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel dress code & and Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

A courteous, professional, and efficient service is provided at all times.

All duties and tasks are performed as per the tasks required at the outlet.

Be knowledgeable of all services and products offered by the hotel.

Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.

Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Successfully perform opening and closing procedures established for the assigned outlet

Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.

Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & and regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & and safety.

Maintain a good rapport and work relations with staff in the assigned department and within the hotel.

Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Assist in carrying out scheduled inventories of products and operating equipment.

Project at all times a positive and motivated attitude and exercise self-control.

Maintain and update the restaurant's guest history.

Maintain a legible and up-to-date reservation book.

Maintain and coordinate the printing of the respective restaurant menus.

Maintain excellent communication with all related departments i.e

Restaurant Reservations

COMPETENCIES:

Experience in an F&B service role.

Ability to work as part of a team, thrive under pressure in challenging circumstances, and come up with proactive, rational solutions.

Excellent English written and verbal communication skills.

Excellent organizational and time management skills.

Applies a professional, confidential, and ethical approach at all times.

Ability to operate computer and office equipment.

Proficiency in Excel and Word is beneficial.

Passionate for Food & Beverage

Passionate for European luxury

Team player

Analytical thinker

Flexible and reliable

Works well under pressure

As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.