Hostess Full-time Job

Key Roles & Responsibilities

Provide a warm and friendly welcome, leading guests and seating them at their table

Take telephone bookings and maintain a clear and organized reservations book

Assist in the set-up of tables and displays

Maintain and update guest database

To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions

Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager

To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards

To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet

To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner

To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.

Maintain cleanliness of hostess station and surrounding areas, as well as of all menus

Maintain good working relationship with own colleagues, and all other departments

Correct preparation of all necessary operational material in the back office

Learn safety, sanitation and hygiene policies

Present check to guests and perform cashiering function if needed

Effectively control guest flow in the restaurant ensuring maximum turnover

Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment

Train waitstaff and bus staff in hostess standards

Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

Carry out any other duties as and when assigned by the Management of the Hotel

Assist other Food & Beverage Outlets in their operations within peak times when needed

Qualifications

PERSONAL ATTRIBUTES

Excellent reading, writing and oral proficiency in English

Well-presented and professionally groomed at all times

Strong interpersonal skills and able to establish a good rapport with guests

Possess full knowledge of restaurant’s seating/table plan

Computer knowledge (Microsoft Excel, Word, PowerPoint)

Eagerness to learn and share knowledge with the Team

Qualifications

Secondary education

Experience

1 year Hotel experience in F&B or other related industries with transferable skills

Previous public contact and/or cashiering experience

Raffles is an oasis for the well-travelled, and the home of emotional luxury.
With a history dating back to 1887, when Raffles Singapore opened its grand colonial doors for the first time, Raffles Hotels & Resorts, part of Accor Group, is an award-winning, international brand.
A global portfolio of fourteen landmark properties, and part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, all properties embodies the spirit and elegant aesthetic of the brand. From secluded resorts to city hotels, the iconic Raffles experience is found in Singapore, Cambodia, China, Indonesia, Philippines, UAE, Saudi Arabia, The Seychelles, Turkey, Poland and France.
Every hotel and resort in the Raffles family has a unique personality. Each has a story to tell and a distinct sense of place. What unites them, and makes them indefinably and sublimely Raffles, is their proud dedication to the legendary Raffles tradition of delivering thoughtful, personal and discreet service.
Every employee wears a pin bearing the Travellers Palm because it is the symbol of the oasis. Travellers of old would drink the water stored in the base of its cup-like leaves, and use its East-West orientation as an informal compass. It is a reminder that the spirit of hospitality and sanctuary is alive and well at every Raffles hotel and resort.