Head of Internal Support Full-time Job

2 weeks ago   Engineering   Dubai   28 views Reference: 37155
Job Details

Key Accountabilities:

Team Leadership and Development:

Lead and mentor a team responsible for internal support functions, including administrative support, data entry, document management, and general office operations.

Conduct regular training programs to enhance the skill set of the internal support team.

Foster a positive and collaborative work environment that encourages innovation and continuous improvement.

Process Optimization:

Identify opportunities for process optimization within internal support functions, streamlining workflows, and enhancing efficiency.

Implement best practices for document management, data entry, and administrative processes.

Collaborate with cross-functional teams to ensure seamless integration with other SCM processes.

Resource Allocation and Workload Management:

Allocate resources effectively to ensure optimal support for SCM operations.

Monitor workloads and priorities, adjusting staffing levels as needed to meet business demands.

Implement tools and systems for workload tracking and resource planning.

Communication and Coordination:

Act as a liaison between the SCM leadership team and internal support functions, ensuring clear communication and coordination.

Collaborate with other departments, such as HR and IT, to address cross-functional support needs.

Facilitate regular meetings to discuss challenges, opportunities, and improvements.

Quality Assurance and Compliance:

Implement quality assurance measures to ensure accuracy and compliance within internal support functions.

Conduct regular audits to verify compliance with internal policies and regulatory requirements.

Implement corrective actions and improvements based on audit findings.

Continuous Improvement Culture:

Foster a culture of continuous improvement within the internal support team, encouraging innovative solutions and proactive problem-solving.

Solicit feedback from SCM teams to identify areas for improvement in support services.

Implement changes and enhancements based on feedback and industry best practices.

Experience & Education Qualifications:

Minimum of 10 years of experience in internal support functions, team management, or related roles, preferably within the defense or aerospace industry.

Strong leadership and decision-making skills, with a focus on creating efficient and high-performing teams.

In-depth knowledge of administrative processes, document management, and data entry.

Excellent communication and interpersonal skills.

Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.

Strategic thinker with a results-oriented mindset.

Excellent leadership and people management skills.

Proactive problem solver with the ability to thrive in a dynamic and fast-paced environment.

Collaborative mindset with a focus on building strong internal relationships.

Company Description
HALCON has developed in-house expertise across the entire value chain for gravity-release bomb guidance systems. This includes design, development, testing, manufacturing and assembly. Our end-to-end capabilities ensure exceptional quality and competitive pricing. As well, we are faster and more flexible in meeting customer requirements.
Our work on these systems begins with research and development informed by customer requirements and market trends. Our production facilities deliver high-tolerance, high-precision components and sub-systems, finished through our full assembly line services. This results in systems with the highest performance, reliability and safety.