Head Bartender Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   34 views Reference: 35561
Job Details


To ensure that beverage outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times, following Emirates Palace Mandarin Oriental standards.

To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.

To ensure that the staff entertains the guests in the bar.

To train the bartenders in freestyle, mixology, and cocktails.

To conduct daily pre-shift briefings to employees on preparation, service, and menu.

To approach guests suggesting a cocktail/wine or non-alcoholic beverage and recommending promotional items.

To use approved suggestive selling techniques to upsell products with higher profit margins.

To maintain knowledge of bar inventory and wine selection to respond appropriately to guest questions.

To maintain a thorough knowledge of beverage recipes and mixing procedures.

To maintain responsibility for the setup and cleanliness of the entire bar.

To be responsible for an attractive display of the beverage selection.

To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger, and customer ledger.

To evaluate the bar and beverage menus and give suggestions for improvement to the Restaurant Manager / General Manager.

To ensure that the bar/lounge and the other beverage outlets are stocked with “mise-en-place” and kept clean and tidy at all times.

To have a thorough knowledge of how to handle intoxicated individuals.

To have full knowledge of alcohol and liquor policies and regulations, and comply fully with them.

To maintain the bar reservation list, and check the bar reservations list frequently during the shift.

To prepare the bar business and marketing plan, together with the Restaurant Manager and budget together with the Restaurant Manager.

To liaise with the Kitchen and Beverage department on daily operations and quality control.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.

To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.

To ensure that the bar/lounge and the other beverage outlets' cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.

To establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the bar is adequately equipped.

Conduct monthly inventory checks on all operating equipment and supplies.

To control the requisitioning, storage, and careful use of all Operating Equipment and Supplies.

To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.

To ensure effective payroll control through a flexible workforce, maximizing utilization of employees, and close cooperation with other Food & Beverage Outlets.

To analyze the budget, and take action when required.

To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan.

Requirements & Key Competencies

Diploma in Hospitality Management or equivalent, WSET certification is a big advantage

Experience in the same role within luxury restaurant / bar, resort experience is a plus

Enjoys interaction with the people, engaging and outgoing personality

Excellent communication skills

Company Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.