Guest Services Executive Full-time Job

3 weeks ago   Tourism & Hospitaltity   Dubai   63 views Reference: 35298
Job Details

An exciting opportunity has been arisen for a Guest Service Executive - Front Office at Jumeirah Zabeel Saray. The main duties and responsibilities of this role

Help guests check in and out smoothly and assist with pre-registration and extended stay requests.

Welcome and assist guests upon arrival and departure, providing orientation to facilities.

Manage group bookings, following standard procedures.

Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers.

Assist guests in person or by phone with bookings and inquiries.

Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation.

Conduct credit checks to ensure sufficient credit for in-house rooms.

Secure advance payment guarantees at check-in.

Perform cashiering duties like foreign currency exchange and paid outs.

Maintain guest privacy by not disclosing any guest details.

Manage traces in Opera for arrivals and departures.

Assign rooms courteously and instruct bell desk to escort guests.

Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments.

Know room and suite rates and be familiar with different currencies.

Support Guest Relations, Concierge, and Club Executive Lounge as needed.

Balance individual cashier audits at the end of each shift.

Maintain and balance the cash float.

Assist guests as needed, based on safety guidelines.

Anticipate and address guest needs.

Handle complaints promptly and seek guest feedback.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in a similar role within the hospitality industry.

A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.

Experience with hotel management software, such as Opera, is highly desirable.

Excellent communication skills, both verbal and written.

Strong customer service skills with a friendly and courteous demeanor.

Ability to handle multiple tasks and work under pressure.

Proficiency in using computer systems and office software (e.g., MS Office).

Familiarity with health, safety, and environmental procedures.

High level of professionalism and grooming.

Proficiency in one or more additional languages desired (e.g., Spanish, French, Mandarin, Arabic, German).

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.