Guest Service Supervisor Full-time Job4 days ago Tourism & Hospitaltity Dubai 13 views Reference: 14482
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Take initiative to add a personalized experience.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Check and convey message to guests