Guest Service Supervisor Full-time Job1 week ago Tourism & Hospitaltity Dubai 35 views Reference: 14207
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills, both written and spoken
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacifics largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara providing expertise and grounded hospitality that has made us renowned throughout the world.