Guest service operative Full-time Job

2 weeks ago   Tourism & Hospitaltity   Abu Dhabi   77 views Reference: 35346
Job Details

Day- to-day operations

Provide a range of reception service duties

Attend to customer’s requirements and questions

Share information regarding the services available in the facility

Renting out equipment and assigning facilities to customers

Collecting payment following financial procedures

When required checking of customers tickets related to services to be provided

Giving safety instructions to the customers and helping them with various systems

Reporting faults to maintenance staff

Answering and making phone calls in appropriate manner

Taking reservations and organizing bookings

Maintain and manage customer’s data and ensure accurate records

Record and track customer’s complaints and feedback

Report on customer issues to management

Share knowledge and ideas to improve the service offered

Job Specific Accountability

Full responsibility for the customer services within each of the facilities

Ensure all cash and payment processes are followed

To ensure all promotions and cross selling of activities take place

Assisting other team members

Ensuring the customer has an enjoyable experience.

Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.