Guest Service Agent Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   43 views Reference: 35538
Job Details

Key Responsibilities

Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.

Write down messages accurately for our guests and deliver messages in a timely manner.

Handle guests' requests for DND (Do Not Disturb) and confidential status.

Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.

Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.

Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.

Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.

Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.

Maintain the neatness of their working area at all time.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

Minimum of 1 to 2 years’ experience in a similar position

Preferably in an international, luxury five-star hotel

English - excellent communication skills

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.