Guest Relations Supervisor Full-time Job

3 weeks ago   Tourism & Hospitaltity   Dubai   12 views Reference: 26785
Job Details

What will I be doing?

As a Guest Relations for Conrad Dubai, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests

Be responsible for special room assignments and suite occupancies

Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room

Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival

Manage the Guest Relations Desk in the hotel lobby

Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements

Maintain the inventory of Guest amenities

Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Calm, efficient, and organized with great attention to detail

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Ability to multi-task while maintaining a positive attitude when working with a VIP Guest

Computer literate and able to navigate through Company systems

Professional manner with an emphasis on hospitality and guest service

Guest relations experience in the hotel, leisure, and/or entertainment sectors

Proven ability to listen and respond to demanding Guest needs

Conflict resolution experience

Cash handling experience

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.