Guest Relations Officer / Receptionist Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   367 views Reference: 34498
Job Details

Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Manage and greet all guests, monitor and resolve all requests.

Perform check IN/OUT of guests using Opera system.

Welcome and greet guests, answer inquiries and incoming calls.

Prepare occupancy and guests report

Maintain group and individual arrival report daily.

Inform guests of hotel rates and services and create/cancel/confirm reservations.

Check and manage room allocation.

Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Proficiency in Opera and Microsoft

Fluency in English; additional languages are a plus

Excellent communication and organizational skills

Company Description
We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.