Guest Relations Agent Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   39 views Reference: 35221
Job Details

What will I be doing?

As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries

Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list

Present the waiter/ess in the station according to the SOP

Assist cloakroom attendant in the receipt of coats and bags

Ensure that the log book is completed after each service period

Keep tidy the host/ess desk

Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations

Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests

Allocate daily bookings to the table plan

Ensure that all the menus and memos are ready at the desk prior each service

Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests

Comply with hotel licensing regulations as well as health and safety and fire regulations

Ensure an adequate supply of checks, printer rolls and neat storage of each

What are we looking for?

A Guest Relations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Customer Service experience

A warm personality, attentive and smartly presentable

Ability to listen and respond to demanding Guest needs

Excellent communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role

Passion for delivering exceptional levels of Guest service

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.