Guest Experience Manager Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   24 views Reference: 31727
Job Details

An opportunity has arisen for a Guest Experience Manager to join the team of Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role are:

Assess guest satisfaction levels and track patterns to identify areas for improvement in operations.

Implement strategies for continuous enhancement of guest experience.

Ensure consistent acknowledgment of regular and VIP Guests and reinforce Jumeirah One brand's loyalty scheme to enhance guest engagement.

Establish departmental objectives aligned with the overall hotel goals and develop work schedules, budgets, policies, and procedures for efficient operations.

Monitor the grooming, standards, and performance of team members.

Prioritize training and collaboration to enhance team capabilities and ensure team members possess updated knowledge of hotel offerings, pricing, policies, and local area familiarity.

Cultivate positive communication and collaborative relationships with all hotel departments.

Conduct monthly communication meetings within the team and compile meeting minutes.

Provide leadership to inspire a high level of service excellence among team members.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Strong communication and interpersonal skills.

Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.

A minimum of 1 year of experience in a similar role in a luxury 5-star hotel is required.

Strong comprehension of front office operations and luxury standards (LQA, Forbes).

Familiarity and working proficiency with property management systems and Microsoft Word applications, especially with Opera.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.