Guest Experience Manager Full-time Job3 weeks ago Tourism & Hospitaltity Dubai 30 views Reference: 27092
Assess guest satisfaction levels and track patterns to identify areas for improvement in operations.
Implement strategies for continuous enhancement of guest experience.
Ensure consistent acknowledgment of regular and VIP Guests and reinforce Jumeirah One brand's loyalty scheme to enhance guest engagement.
Establish departmental objectives aligned with the overall hotel goals and develop work schedules, budgets, policies, and procedures for efficient operations.
Monitor the grooming, standards, and performance of team members.
Prioritize training and collaboration to enhance team capabilities and ensure team members possess updated knowledge of hotel offerings, pricing, policies, and local area familiarity.
Cultivate positive communication and collaborative relationships with all hotel departments.
Conduct monthly communication meetings within the team and compile meeting minutes.
Provide leadership to inspire a high level of service excellence among team members.
The ideal candidate for this position will have the following experience and qualifications:
Strong communication and interpersonal skills.
Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
A minimum of 1 year of experience in a similar role in a luxury 5-star hotel is required.
Strong comprehension of front office operations and luxury standards (LQA, Forbes).
Familiarity and working proficiency with property management systems and Microsoft Word applications, especially with Opera.