Groups & Event Manager Full-time Job

2 weeks ago   Others   Dubai   29 views Reference: 35536
Job Details

Key Responsibilities

Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.

Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.

Apply the Kempinski MICE SOP’s from group enquiry to contracting.

Ensure the ideal and most effective utilisation of the meeting and conference rooms.

Carry out site inspections with potential MICE clients in coordination with the Field Sales department.

Realise up sell possibilities to meet and surpass Group & Event budget goals.

Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.

Create activities to ensure ongoing maintenance of bookings.

Generate proper proposals and contracts.

Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).

Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.

Introduction of the Event Manager / Group & Event Coordinator to the client.

Conduct exit interview with important customer after their event – asking for future business.

Cross-sell to other hotels within the Kempinski Group (and GHA).

Conduct regular competition checks.

Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.

Proper maintenance of LOS/CAN and UNC business.

Further administrative tasks and other possible assigned duties.

Performs any other duties as assigned to them by management.


Previous experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.

English – excellent oral and written skills

Strong leadership and analytical skills

Ability to quickly adapt to a constantly changing market with a revenue positive effect

Be proactive in achieving Event & Group revenue goals

Relevant experience in Event & Group management. Hotel Operations experience a plus

Analytical approach to problem solving and demonstrated ability to “think out-side of the box”

Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)

Micros Fidelio Opera and Sales & Catering

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.