Group, Conference, and Events Manager Full-time Job

3 weeks ago   Project Management   Dubai   61 views Reference: 26839
Job Details

What will I be doing?

As Group, Conference, and Events (GCE) Manager, you will manage the Groups, Conference and Events office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise all Group, Conference, and Event revenue opportunities

Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member

Ensure the Group, Conference, and Events (GCE) Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Manage and develop the Group, Conference, and Events (GCE) Team to ensure career progression and effective succession planning within the hotel and company

Organise hotel promotional activities

What are we looking for?

A Group, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events function in the hotel/leisure sector

Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

Excellent selling capability and an ability and desire to coach selling techniques to their team

Excellent organisational and planning skills

Accountable and resilient

Ability to work under pressure

Flexibility to respond to a range of different work situations

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.