Ground Dispatcher Full-time Job

3 weeks ago   Others   Dubai   81 views Reference: 33742
Job Details

In This Role, You Will

Makes decisions on key operational issues such as the offload of passengers and/or baggage and cargo to ensure that the Emirates flight schedule is maintained in accordance with the published precision timing schedule (PTS). Takes accountability for, and has authority to make decisions on the acceptance of last minute or delayed loads that could potentially delay flight departures. Follows the flight briefing and establishes, in consultation with the Emirates Hub Control Duty Manager, when a delay is acceptable operationally and commercially.

Responsible for ensuring safety compliance standards are practiced by all Ground Service providers involved in activities on or around the Emirates aircraft. Is accountable to ensure that any unsafe practices are immediately ceased and reported as required via Ground Safety Reports so that corrective and preventative actions can be implemented to reduce risk.

Ensures that all passenger and deadload details are reconciled against actual loading/boarding and accounted for on the flight Load sheet prior to release of the aircraft. Has authority to delay the departure of the flight until all figures are correctly accounted on flight documents.

Plans a strategy for flight departures prior to commencing any precision timing activities after seeking and interpreting a full flight briefing (e.g. en route restrictions, flight crew limitations etc) via Emirates Hub Control Centre (HCC). Conducts a briefing to all stakeholders involved in the flight departure and establishes any operational shortfalls, organising immediate remedial solutions within acceptable standards so that an on time departure can be achieved.

Manages the departure flight process by leading the EK and dnata teams with a can do attitude that inspires those around them while consistently seeking to optimise the on time performance and/or maximise the payload. Evaluates any anticipated delays to identify opportunities to further maximise payload revenue and enhance customer service.

Maintains full contact with Hub Control Centre in the NCC via the tetra radio network and/or the personal digital assistant (PDA) to allow full transparency of the critical path of the flight departure. This enables the Network Control Centre (NCC) to streamline the base station and network operations through effective tactical decision making.

Through on going relationships with flight handling agencies, such as fuelling companies, dnata and EK flight catering, identify and recommend improvements to procedures and/or standards of safety and security to the EKAS Operations Services Management so that the airline can consistently deliver the highest operational standards in the industry.

Has full autonomy in the allocation of delay codes and timings for any off schedule departures. This is done by fully investigating PTS schedule failures so that accurate trends can be assessed for future service level improvements.

Qualifications & Experience

To qualify for the role, you must meet the below requirements:

12 years of schooling or equivalent.

3+ years experience in Airport Operations.

Valid UAE driving license or a valid driving license approved by their home country eligible for conversion.

Successful completion of the Emirates Principles of weight and balance and/or Advanced Load Control training (or external equivalent) is a desirable qualification.

Experience in Airline/Handling experience either above or below the wing (in one or more core areas such as cargo, load control, passenger services, ramp) in a major international airport.

To operate within the training role, previous experience of coaching on either a formal or informal basis is essential.

Ability to work under pressure.

For training role leadership capability and the ability to act as a role model for new and junior staff is essential.

Company Description
Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Groups extensive and diverse international portfolio includes the worlds largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion). Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website,
Essential to the Groups ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit