Front Office Team Leader Full-time Job

1 week ago   Others   Abu Dhabi   70 views Reference: 34461
Job Details

Review and update the Logbook.

Be smart, well groomed and maintain a friendly and cheerful disposition all the times.

Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.

Maintain associate relations.

Resolve complaints.

Handle the disputes.

Ensure the services are up to the required standard.

Smooth check in / check out procedures.

Hotel tour as per list.

Check hotel situation, occupancy, functions, groups and VIPs.

Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.

Attend training classes as per schedule

Show fullest cooperation and respect within the team and other departments

Is aware of the daily activities and has product knowledge of all the hotel facilities

Main Duties And Responsibilities

Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.

Register and process check in for all arrivals.

Update and check guest information into the computer after a complete check in.

Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.

Handle issuance of guest room key cards and ensure effective control for guest security.

Check and convey message to Guests.

Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.

Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.

Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.

Check Hotel situation, occupancy, functions, groups, VIPs.

File daily reception report and documents systematically.

At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

Company Description
We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.