Front Office Supervisor Full-time Job

1 week ago   Others   Dubai   59 views Reference: 35543
Job Details

Key Responsibilities

Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.

Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.

Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.

Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.

Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

Supervise all cashier work of subordinates.

Update all on loyalty programme.

At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.

Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications: - Job Requirements

Minimum of 1 to 2 years experience in a receptionist position at Front OfficePreferably in an international five star hotel.

Operational knowledge of front desk operations

Knowledge of VIP welcoming protocol

Should be result & quality driven.

Solid Knowledge in Microsoft Office (Word, Excel and PowerPoint)

Advanced knowledge of Opera

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.