Front Office Supervisor Full-time Job

3 weeks ago   Facilities Management   Al Fujairah City   47 views Reference: 35203
Job Details

What will I be doing?

As Front Office Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Reception operations including check in/out procedures

Support Team Members in handling Guest requests and enquires to ensure a positive outcome

Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments

Ensure a consistent, high level of customer service

Brief your team on any events or VIP guests in the hotel that day

Drive sales revenues and promote hotel services and facilities for up-selling opportunities

Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

Act in accordance with the front of house equipment and the property management systems

Conduct training programs on an ongoing basis

Carry out shift handovers and brief team members as required

Follow company brand standards

Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

Front Office Supervisor serving Doubletree by Hilton brand are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own or as part of a team

Competent level of IT proficiency

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.