Front Office Supervisor Full-time Job

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies

• Be a part of the Fairmont Flagship Hotel in the Middle East

• Experience the hustle of a dynamic, fast paced hotel located in the heart of the City’s commercial district

• Take advantage of opportunities to be recognized for your professional contributions

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Organize and implement administrative systems & procedures, and perform necessary support duties

• Consistently offer professional, friendly and engaging service

• Register Guests and assign rooms

• Accommodate special requests whenever possible

• Assist in preregistration and allocation of rooms

• Thoroughly understand and adhere to proper credit and cash handling policies and procedures

• Understand room status and room status tracking

• Know room locations, types of rooms available, and room rates

• Use suggestive selling techniques to sell rooms and to promote other services of the hotel

• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms

• Possess a working knowledge of the reservations department

• Know how to use front office equipment

• Process Guest check-outs

• Handle cash and balance cash at the end of the shift

• Develop a strong knowledge of the hotel’s facilities and services and of the surrounding community

• Provide exceptional concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmation and other available services

• Arrange secretarial and other office services if requested by Guest

• Coordinate Guest’s requests for special services with the appropriate department

• Communicate strongly and effectively with all other departments, highlight Front Desk requirements to ensure proper level of service to our Guests

• Handle Guest complaints and solve problems

• Use proper telephone etiquette

• Use proper mail, package, and message handling procedures

• Establish and maintain communication with all Front Desk staff on a daily basis

• Be a constant presence in Front Desk, ensure that all Guests are greeted in a courteous manner and are made to feel welcomed at all times

• Maintain the cleanliness and report deficiencies in the department and knowledge of all safety and emergency procedures

• Report any unusual occurrences or requests to the manager or assistant manager

• Train new Colleagues and supervise Front Desk Colleagues on daily duties

• Participate in the orientation, meeting, and training process of all Colleagues assigned to Front Desk

• Understand that business demands sometimes make it necessary to move Colleagues from their accustomed shifts to other shifts

• Perform supervisory duties or special projects at the direction of Front Office Manager

Golden Sands, Dubai's premier Hotel Apartments, is part of A.A. Al Moosa Enterprises, established in the early 70's and award winner for several prestigious awards in the Hospitality industry.Golden Sands pioneered the concept of hotel apartments in the region. We were the first to introduce the idea of Hotel Apartments in Dubai. With continuous efforts to improve our rooms, facilities and services and among the many Dubai hotels, we are proud to present such furnished apartments that meets the guests requirements and make their lodging experience memorable.MissionOur mission is to create long term value for customers, residents and employees. Golden Sands aims to achieve this by providing quality and excellent services across all hotel apartments so that our customers are happy to call Golden Sand their home and our employees are proud to be working with a leader in the hospitality industry.