Front Office Coordinator Full-time Job

3 weeks ago   Facilities Management   Dubai   20 views Reference: 26807
Job Details

What will I be doing?

As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard

Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Advise your shift team of any special events or VIP Guests in the hotel that day

Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program

Manage Guest requests, inquiries, and complaints promptly and completely

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor for Conrad Dubai serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Front Office experience in the hotel, leisure, and/or retail sector

Strong commercial/business awareness and demonstration of sales capabilities

Calm, organized work ethic with the ability to prioritize and meet deadlines

Excellent supervisory, inter-personal, and communication skills

A passion for delivering exceptional levels of Guest service

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.