Front Office Agent Full-time Job

Key Responsibilities:

Guest Arrival and Departure:

Warmly welcome guests upon arrival and facilitate a smooth check-in process.

Provide information about the resort's facilities, services, and special promotions.

Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.

Reservation Management:

Manage guest reservations, ensuring accuracy and completeness.

Effectively communicate room rates, packages, and availability to guests.

Assist with room assignment and accommodate special requests whenever possible.

Guest Services:

Address guest inquiries and provide information about local attractions, dining options, and activities.

Handle guest requests promptly and liaise with other departments to fulfill special requirements.

Coordinate with the concierge to arrange transportation, tours, and other guest services.

Communication:

Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.

Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.

Problem Resolution:

Address and resolve guest concerns or issues in a timely and effective manner.

Report any recurring issues or trends to the Front Office Manager for continuous improvement.

Administration:

Ensure accurate record-keeping of guest information, preferences, and special requests.

Assist in the preparation of daily reports, including occupancy rates and revenue figures.

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