Front Office Administrator Full-time Job

1 week ago   Human Resources   Dubai   91 views Reference: 37796
Job Details

About the Job:

An exciting opportunity has arisen for an experienced Front Office Administrator to join the team in Jumeirah Emirates Towers. Your key responsibilities will include:

To provide, maintain, and follow-up quality services of all administrative job responsibilities for the entire Rooms Division

Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)

Follow the PCI (Payment Card Industry) policy and procedure

Follow FRAUD PREVENTION policy and procedure

Prepare documents, reports as required

Handle confidential matters/ information with the appropriate level of sensitivity

Assist the Rooms Division manager in day-to-day operational matters concerning the Rooms dept.

Schedule operational meetings; organize a venue and send meeting requests.

Take meeting minutes.

Assist the RDM with all Excel/ Word/ Power point charts and presentations.

Maintain and update colleague files.

Maintain and update records of attendance, vacation, etc.

Assist RDM in Rooms related projects.

Maintain and update Guest correspondence file.

Ensure that all matters relating to L&D for training nominations/schedules/monthly training reports are handled most efficiently.

Purchase requests, raise the requests, maintain the files and follow up on pending requests.

To liaise with Human Resources relating to all matters of Rooms.

Maintain the CSI rating chart and update it every month

Ensure that all guests visiting the Business Centre are attended by all colleagues in courteous and professional manner following the company standards.

Assist guests with all Business Centre functions.

Assist with the administration of the business centre.

In charge of Rooms Divisions Teamsite on Mercury

Initiates and coordinate purchase requisition of entire Rooms Division when required.

To follow-up and make it sure that all the purchase requisition will deliver by the supplier on time.

To prepare Capital Expenditures for various projects of Rooms Division.

Prepare Rooms Division Monthly meeting agenda and minutes of the meeting.

To coordinate and reply back all the lost and found items of the guest and when found send it to TNT courier.

To prepare Colleagues Recognition Programs for Rooms Division colleagues.

To prepare thank you letter for staff, welcome pack for new arrivals, etc.

To raise New Hire and status change for colleagues.

To prepare business correspondence, such as late charges, refund, apology letter.

To prepare advisory notes for in-house guest.

To check daily the incoming mail box and attend the request required promptly.

To give assistance and work support to RDM on a daily basis.

Ensure all colleagues are fully conversant with the Business Centre services and facilities.

Ensure that a full range of business related information and reading materials are available for guests, including newspaper and magazines.

Be proactive and assist in carrying out the services requested by guest as well as colleagues.

Ensure that the entire official forms currently use are updated controlled according to Jumeirah standards.

Accurately record and charge all services and transactions rendered in the correct invoice provided.

Ensure that all charges for the day are recorded on the proper hand over summary and traffic sheets and are handed over to the Accounting Department / Night Auditor at the end of the evening shift.

Maintain and follow up on the Conference Room / Meeting Room reservations ensuring the necessary requirements / requests are met.

Coordinate with Room Service and Audiovisual department to arrange guest requirements.

Liaise with the Technicians in maintaining electronic equipments.

Liaise with Housekeeping in maintaining cleanliness in the working area.

Request office items by adhering to the department’s budget.

Fully understand and apply the company’s mission and vision statement on a day to day operation.

Keep the Business Centre clean, organized and free of unauthorized persons, ensuring that Business Centre staffs is present at all times.

Carry out all Courier transactions

Receive and relay telefax transmissions quickly and accurately.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.