Front Desk Agent Full-time Job

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

In this ever-changing world, some of our guests seek luxury accommodation that reflects their own values, in consideration of the needs of our guests we have introduced an alcohol-free option to Rotanas hotel and resort portfolio. The product brand, Rayhaan Hotels and Resorts, respects our guests' beliefs and culture whilst fostering the image of a new Arabia in todays world. In Arabic, the word Rayhaan describes an aromatic plant which is mentioned in the sayings of prophets within the Holy Quran. Rayhaan properties are a breath of fresh air, with their modern design cues complementing the values of Arabian culture. To our valued patrons, Rayhaan respects you while adhering to the world-class standards on which Rotana has built its reputation. The alcohol-free concept is an entirely new proposition in the region and the market.