Floor Supervisor Full-time Job

6 days ago   Facilities Management   Dubai   29 views Reference: 14283
Job Details

Key Responsibilities

Lead, motivate, and supervise the team to ensure smooth operations and exceptional guest service.

Train and develop staff members on service techniques, menu knowledge, and company standards.

Delegate tasks effectively, set performance expectations, and provide constructive feedback.

Foster a positive work environment that encourages teamwork, professionalism, and a guest-centric approach.

Ensure that guests receive prompt, friendly, and personalised service throughout the in-room dining experience.

Monitor service standards to maintain consistency and exceed guest expectations.

Handle guest inquiries, concerns, and complaints, resolving them in a timely and satisfactory manner.

Maintain a comprehensive understanding of the menu offerings, including dietary restrictions and special requests.

Oversee the order-taking process and coordinate with the kitchen and other departments to ensure accurate and timely delivery of orders.

Monitor order tracking systems and ensure efficient communication between staff members and the kitchen team.

Ensure proper set-up and presentation of in-room dining orders, including tableware, condiments, and additional amenities.

Monitor order accuracy, ensuring all items are delivered as per the guests request and quality standards are met.

Monitor and maintain inventory levels of in-room dining supplies, including food, beverages, and amenities.

Coordinate with the purchasing department to replenish stock and manage par levels effectively.

Conduct regular inventory checks to minimize waste, control costs, and ensure proper stock rotation.

Collaborate with the In-Room Dining Manager to develop menus and introduce new items based on guest preferences and market trends.

Ensure compliance with food safety and hygiene regulations, as well as company policies and procedures.

Conduct regular inspections to maintain cleanliness, organisation, and proper functioning of all equipment and workstations.

Identify operational inefficiencies and propose solutions for process improvements.

Assist the In-Room Dining Manager in developing standard operating procedures and implementing best practices.


What We’re Looking For

High school diploma or equivalent; a degree in hospitality or related field is preferred.

Proven experience in a supervisory role within an in-room dining or room service department.

Familiarity with Forbes and Leading Quality Assurance (LQA) standards is advantageous, demonstrating a commitment to exceptional quality and service.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.

Excellent communication and customer service skills.

In-depth knowledge of food and beverage operations, including menu planning and service techniques.

Familiarity with point-of-sale (POS) systems and order tracking software.

Ability to work flexible hours, including weekends and holidays.

Knowledge of food safety regulations and practices.

Strong problem-solving and organizational abilities.

Attention to detail and a commitment to delivering exceptional guest experiences

‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Company Description
Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.