Floor Manager Full-time Job1 week ago Facilities Management Dubai 21 views Reference: 20255
What You'll Do
Assist in scheduling reservations or special events.
Ensure that all aspects are communicated to the culinary team and to all employees.
Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
Assist Host staff with greeting and guest orientation during peak times of operation.
Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
Ensure all staff are meeting all established standards of service.
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future
Monitor and maintain cleanliness of dining area & work areas.
Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
Control product wastage used in the kitchen area as well as in the guest area.
Report any issues or grievances to the outlet manager.
What Are We Looking For?
Minimum 5 years experience in a similar position
Ability to be integrated into the new work environment.
Good knowledge of the market.
Knowledge and skills in F&B Retail.
Has Guest portfolio & business relation
Presentable, High interpersonal skills, and communication skills
Hard worker, teamwork player, flexible work under pressure.
Highly Self-motivated with the ability to motivate others as well.
Our smart kitchen operating system (SKOS) - built in house, ensures speed and efficiency, in all our operations, across the business, with a focus on making sure our customers are always satisfied and that their brand is continuously growing.
Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.