Finance Management Full-time Job2 weeks ago Accounting & Finance Abu Dhabi 71 views Reference: 27442
Defines DCE’s digital roadmap and budget annually. Drives special digital projects beyond journey redesign. Supports Business Management and Program Delivery VP in setting up the Customer Journey redesign Factory to deliver its mandate (short term).
Team Supervision (only for Team leaders and supervisors)
Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
Provide on-the-job training and constructive feedback to assigned team to support their overall development.
Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
Promote the organisation’s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
Budgeting and Financial Performance
Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures
Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
Leads discussions with multiple business and DCE stakeholders to collect digital priorities for upcoming years, capturing urgent customer issues, latest digital tends and market developments
For customer journey redesign project planning, builds the taxonomy of customer journeys at FAB to help business prioritize redesign efforts
Builds DCE’s digital roadmap to deliver on these priorities and phase out project delivery taking into account DCE’s capacity (e.g. customer journey redesigns, data analytics & AI use cases, NPS roll-out plan…)
Accordingly prepares budget for this digital roadmap in order to secure DCE’s funding – lead discussions with Finance to lock down the budget and organizes for revisiting it and refreshing it to tackle latest priorities
Defines scope for delivering special digital non-journey related projects, details strategic delivery plan and stakeholder alignment required – e.g. projects: NPS, complaints management, partnership opportunities with banks and non-banks
Leads market research/benchmarking, analytical efforts, stakeholder alignment and management of agencies (when applicable) to drive these digital projects to success
Supports the Business Management and Program Delivery Head in activating and updating the operating model between different stakeholders to enable all DCE functions to deliver their mandate (e.g. operating model with IT, Ops, Control functions)
Coordinates with HR to accelerate hiring of customer journey redesign factory roles (e.g. scrum masters, UX/UI designers)– screening, interviews, coordinating with digital acquisition agencies
Coordinates with Vendor Management team to accelerate onboarding of vendors / agencies supporting customer journey redesign
Lead other factory set-up activities in the short-term (squad staffing, alignment with finance on factory budget, communication plan, decision on premises expansion, agile trainings…)
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.