Finance Application Support Full-time Job

3 weeks ago   Accounting & Finance   Dubai   26 views Reference: 26957
Job Details

Finance Technology is a key team within Finance in PwC ME, managing and supporting finance applications. The Finance Applications Support is focused on the continuous improvement of the firm’s finance systems and ensuring its smooth operation across the finance function and wider business.

The person also is responsible for ensuring support levels provided to its users and also ensuring critical matters are escalated and resolved in a timely manner.

Technical

Supporting the firm's finance systems and ensuring its smooth operation across the finance function and wider business.

Assist with testing the system during the upgrades and reporting issues to the hosting centres or vendors.

Ensuring adequate support levels are provided to users and issues raised are resolved in a timely manner with minimal disruption to operations. Troubleshooting and root cause analysis of various queries and issues related to the finance system

Ensuring the use of the firm’s systems is for the benefit of the firm and any abuse or misuse is reported to the department head in a timely manner.

Customer

Provide level 2-3 support for end users experiencing local technical issues, working closely with colleagues in technology function to understand critical issues

Link in with global COEs for iPower, leveraging for complex technical challenges or end user issues

Support global improvement activities for all systems, acting as local project support for localisation activities

Internal Process

Resolve any problems with the finance system with urgency as they arise Support system and upgrade testing and problem resolution

Run standardised reports as designed and understanding the logic to assist with user queries

Learning and Growth

Liaise with Global to understand system improvement initiatives

Adhere to policies and procedures

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education

Bachelor's degree in Computer Science / Engineering, or Information Science required

Company Description
PwC is one of the worlds largest providers of assurance, tax, and business consulting services. We believe that the best outcomes are achieved through close collaboration with our clients and the many stakeholder communities we serve. So every day, 250,000 PwC people in 158 countries work hard to build strong relationships with others and understand the issues and aspirations that drive them.
At PwC, we measure success by our ability to create the value that our clients, our people and the wider investing public are looking for. As a one of the worlds largest professional services firms, PwC can offer a wide range of services and brings variety of skills and experience to bear on your issues.
Established in the Middle East region for 40 years, PwC has over 4,500 people. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East.