F&B Server Full-time Job

KEY ROLES & RESPONSIBILITIES

Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality

Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times

Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence

Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes

To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly

Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production

Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard

Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leader/Manager

Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards

Recognize and acknowledge all our regular and VIP guests and their preferences

Update Outlet Leader/Manager on guest’s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members

Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager

Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager

Perform all opening, closing and side duties and fill out the required checklists

Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager

Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative

Help minimize waste, breakages and mishandling of supplies and equipment

To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times

Take responsibility for the cleanliness of the Outlet, following a ‘clean as you go’ mentality

Ensure the outlet is clean, tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace

Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed

Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets

Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group

Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly

Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually as set by the Outlet Leader/Manager

Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times

Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn

To maintain a positive and motivated attitude at all times during the work place

Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures

Carry out any other duties as and when assigned by the Management of the Hotel

Assist other Food & Beverage Outlets in their operations within peak times when needed, and do so with willingness and positivity

Qualifications

PERSONAL ATTRIBUTES

A positive, energetic and motivated personality and professional attitude

Must be well-presented and professionally groomed at all times

A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader/Manager with positivity

Strong interpersonal and communication skills

Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and gratitude understanding

Use professional verbal language and body language at all times

QUALIFICATIONS

Hospitality Studies is preferable

Strong reading, writing and oral proficiency in the English language

A second foreign language is a plus

EXPERIENCE

Minimum of 2 year’s experience within Food & Beverage

Experience in 5* luxury hospitality

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.