F&B Attendant Full-time Job

2 weeks ago   Tourism & Hospitaltity   Dubai   31 views Reference: 20046
Job Details

A little taste of your day-to-day

Ensuring function rooms are set up in accordance with customer specifications by supervising staff during setup and inspecting rooms prior to events; cleanliness of FOH and BOH.

Developing team members and casual staff in all different levels and areas

Conducting banquet briefings to deliver full knowledge of overall events particularly in events personnel allocation, guest expectations in relation to room layout, stage set up and decorations to events workforce, receiving and allocating supporting staff.

Being pro-active with effective planning for upcoming events, in equipment and staffing, including uniforms, meals, and overall logistics.

Ensuring a maximisation of financial profit and 100% guest satisfaction

Monitoring overall service for the events, complying Time and Attendance Policies and ensure the grooming and general appearance of personnel conforms to the company’s Grooming Standards.

Communicating effectively to all other departments around the Events Services Operation.

Maintaining knowledge of policies and procedures and follow Health and Safety practices at all times.

Maintaining back of the house, front of the house, and side work duties for overall productivity of banquet events and ensure efficiency in all areas through the Events Operation.

Conducting hygiene check before the event shift on the briefing and proper briefing with information about hotel activities, prioritizing tasks, and assigning task to the colleagues, assigning the deadlines.

Debriefing and staff assignment after event.

Nominating colleagues for Winning ways, thanking them for job well done, giving constructive feedback when they are wrong & explaining them the right way. Coaching colleagues for their development. Ensuring continued training sessions for all areas (Waiter, Bartender, Casuals)

Establishing, utilizing, and maintaining effective leadership skills and motivation, cooperative working climate, challenging colleagues to maximize employees’ productivity and satisfaction.

Supervising operations team and maintains high (satisfactory) performance standards among all employees.

Developing sound decision making in relation to guest satisfaction as well as managing and controlling costs. Developing superior customer service strategies: communicating regularly with guests and ensuring high customer satisfaction, service standards, and enforcing company rules and regulations.

Promoting positive guest and colleagues relations at all times.

General administration

Checking BEOs, change logs, knowledge of Deplhi, Micros, rooms’ capacities, setups, storage spaces and service standards.

Knowledge of Events report, Glitch report, QEMS rising, and all the related to the operation documentation.

Ensuring clear communication between the Events sales and operations.

Ensuring F&B product and setups are innovative, creative and up to date.

Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower is taking place, reporting challenges to management with suggestions for resolution.

Actively participating in training and development programs and maximising opportunities for self and team development.

Leading all the staff meetings in the absence of higher managers, departmental and hotel training scheduled and other related activities, attending and supporting social events as and when required.

Demonstrating understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, Environment policies, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager, and ensuring direct report execute the same.

Providing information when requested and promoting hotel services, facilities and special events.

Following order of equipment related to events layout given by line managers.

Overseeing facility condition and advising management as to needed repairs, improvements, potential customer/employee hazards and general maintenance.

Perform any reasonable tasks as instructed by Manager

What We Need From You

Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

Planning and analyses making skills

Fluency in the English language - extra language skills would be great, but not essential

Your Time management skills will be important to know how to prioritize tasks under pressure

You’ll have basic skills of Microsoft Word/Excel.

Flexibility - night, weekend and holiday shifts are all part of the job

Ideally you’ll have spent at least one year in a similar position in a 5 star property

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Ability to work independently and within a team environment

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.