Executive Lounge Receptionist Full-time Job

3 weeks ago   Facilities Management   Abu Dhabi   78 views Reference: 35234
Job Details

What will I be doing?

As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

Process accurately check-ins and check-out

Ensure that all Guest supplies and amenities are offered and replenished to the required standards

Stay current with all hotel services as well as VIP requests and special events

Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Project a professional manner with an emphasis on hospitality and Guest service

Comply with Hotel security, fire regulations and all health and safety legislation

Executive tasks as instructed by the Executive Lounge Supervisor or Manager

Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector

Previous Food & Beverage Experience

Calm, efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.