E-Services Manager Full-time Job

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lead the development of e-learning enabling all staff/faculty to feel confident in its delivery.

Work in partnership with the deans and managers to support the drive of AU digital environment.

Develop the annual plan for this area of work that supports the AU’s strategic plan.

Coordinate with the service provider on the used technology and make sure it is functioning as expected.

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem-solving and collaboration.

Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensure discussions and decisions lead toward closure.

Prepare Agendas, held bi-weekly meetings and send the minutes of meetings for all of my team members

Assure that the team members have the necessary technical education and training to effectively participate in the team

Encourage creativity and skills improvement.

Assist in preparing the Office of Information Technology budget.

Contribute to the development and implementation of long-term plans, goals and objectives to achieve the section’s technology priorities.

Manage and coordinate with the service provider of the used LMS such as, but not limited to, the following:

Plan for and arrange system patches and building block upgrades.

Plan for and organize all usage scenarios of the LMS.

Content copying of already developed courses

Develop and maintain LMS databases and integration with other systems.

Work with other team members to update and implement disaster recovery plans.

Analyze processes to find areas in which improvements can be made and efficiencies gained.

QUALIFICATIONS & EXPERIENCE:

Graduate: Bachelor's degree in a computer-related field such as computer science or computer engineering.

Post Graduate

Languages: English/Arabic

IT Skills: Knowledge of troubleshooting

Technical Skills: Leadership, Management skills

Professional/Job-Related Certificates

Years of related experience: min of 6 years in the field.

Founded in 1988 as the first private institution of higher education in the United Arab Emirates and the Gulf region, Ajman University (AU) is now being recognized as an emerging leader on the global academic map. The 2021 QS World University Rankings lists AU among the top 750 universities worldwide. And, the latest Top 50 Under 50 QS Rankings names AU as one of the top 150 young universities in the world. Even our distinct location in the Dubai/Sharjah/Ajman corridor is ranked by QS as the 60th best student destination on the planet.