Duty Manager Full-time Job

1 week ago   Others   Dubai   38 views Reference: 35547
Job Details

Support and assist all Front Office sections.

Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.

Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.

Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.

Control room availability for walk-ins and established accountability for guests departure dates and times.

Follow up with Housekeeping any unresolved room discrepancies.

Maintain reservation procedures, same day arrivals.

Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.

Check all billing instructions and guest credit for accuracy. Follow up and resolve

related issues.

Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.

Ensures that all departmental information is kept accurately and up to date.

Promotes in house sales and facilities to maximize hotel revenues.

Understand and carries out duties in line with Hotel Emergency Procedures. Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.

Job Requirements

Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.

Financial Policies and Procedures are supported and followed.

LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

ESS (Employee Satisfaction Survey) results are 85% and above.

Ensures the smooth running of the operations on a day to day basis and in a pro active manner. Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.