Doorman Full-time Job

• To meet and greet all guests as they arrive and depart the First Class Lounges

• Ensure guests are entering the correct lounges with understanding boarding passes.

• Ensure guests are dressed to an appropriate standard in the lounges

• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.

• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.

• Ensure, apply, and respect grooming, performance and conduct standards at all times.

• Assist with any additional dutuies required by management/Qantas

• Attend staff meetings and training sessions as required.

• Meet & Greet customers at kerbside and assist with their luggage to the check in suite

Qualifications

• Previous experience in a customer service role, preferably in a fast-paced environment.

• Exceptional interpersonal and communication skills.

• Impeccable grooming and professional appearance.

• Strong attention to detail and ability to multitask effectively.

• Ability to remain calm and composed in high-pressure situations.

• Physical ability to stand for extended periods and lift/carry heavy objects.

• Flexibility to work evenings, weekends, and holidays as required

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatts portfolio includes more than 1,000 hotel and all-inclusive properties in more than 65 countries across six continents, including under the Park Hyatt, Miraval, Grand Hyatt, Alila, Andaz, The Unbound Collection by Hyatt, Destination by Hyatt, Hyatt Regency, Hyatt, Hyatt Ziva, Hyatt Zilara, Thompson Hotels, Hyatt Centric, Caption by Hyatt, JdV by Hyatt, Hyatt House, Hyatt Place, UrCove, and Hyatt Residence Club brands, as well as properties under the AMR Collection brands, including Secrets Resorts & Spas, Dreams Resorts & Spas, Breathless Resorts & Spas, Zoëtry Wellness & Spa Resorts, Alua Hotels & Resorts, and Sunscape Resorts & Spas (stay tuned for when and how AMR Collection properties will participate in World of Hyatt).
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