Director of Rooms Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   65 views Reference: 38124
Job Details

Key Duties And Responsibilities

Coordinate the organization and administrative functions in all areas of the Rooms Division.

Oversee the operation and co-ordination of the operating department through their respective managers.

Provide solutions to improve problem areas and assist in implementing corrective measures.

Ensure that monthly financial outlooks and results are accurate and on target in particular monitoring all Rooms expenses to ensure that they are kept in line with budget.

Coordinate the implementation of and enhancement to minimum standards of guest service.

Strives to increase the level of guest satisfaction through associate development and quality image.

Handle all guest concerns and ensure effective follow up.

Monitor all VIPs, guests, and their requests.

Handle all guest complaints expeditiously to complete resolution.

Responds quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.

Oversee employee and leader planning, recruitment, selection and development through goal development and coaching.

Ensure staffing is maintained at an appropriate level to match business demand.

Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans.

Become involved and active within hotel committees and activities.

Oversee performance reviews, training, and development of all Rooms Division staff to achieve hotel service quality standards.

Motivate team members and establishes a productive working environment at the hotel.

Analyze reports and communicates information to staff and appropriate departments.

Work closely with Maintenance Department to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.

Ensure that colleagues are always attentive, friendly, helpful, and courteous to all guests, managers, and other colleagues.

Network within the industry and keep up to date on current trends.

Company Description
Found only in the worlds most inspiring destinations, One&Only is an exceptional collection of one-off Resorts and Private Homes, each with its own distinct narrative and charisma. Designed in harmony with nature and immersed in rich culture, they offer extraordinary experiences across beach, wilderness and urban locations, placing you in the heart of each fascinating environment.