Director of Learning and Development Full-time Job

2 weeks ago   Others   Dubai   47 views Reference: 35556
Job Details

Key Responsibilities

Develop and implement comprehensive learning and development strategies aligned with the hotel’s objectives and values.

Design and deliver training programs for all levels, including onboarding, leadership development, technical skills training, and service excellence.

Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and make adjustments as necessary.

Foster a culture of continuous learning, engagement, and accountability among Colleagues

Collaborate with department heads and senior leadership to identify training needs and opportunities for improvement.

Lead and inspire the L&D team, providing guidance, mentorship, and support to ensure their success and professional growth.

Stay abreast of industry trends, best practices, and innovations in learning and development, and incorporate into training initiatives.

Skills And Qualifications

Bachelor’s degree in Human Resources, Hospitality Management, or related field; Master’s degree preferred

Minimum of 3 years of experience in an L&D role, as Training Manager or similar role of learning and development, training, or talent development roles, preferably in the hospitality industry

Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques

Proven track record of designing and implementing effective training programs that drive employee engagement, performance, and retention

Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels

Strong project management skills, with the ability to manage multiple priorities and deadlines

Proficiency in learning management systems and other training technologies

Company Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.