Director of Housekeeping Full-time Job

This Individual Must Have The Ability To

Staff (select and recruit qualified people,) schedule, hire and train all housekeeping personnel, inclusive of third party staff for i.e. overnight cleaning of public areas.

Control all departmental costs including labour, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards.

Maintain accurate records on all housekeeping & laundry personnel and up to date payroll records, submitting transmittal sheets to the payroll department weekly.

Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.

Ensure all personnel look after their equipment and treat them with proper care.

Schedule and conduct monthly staff meetings to maintain good communication and high moral standards within the department.

Establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.

Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.

Work with all departments to meet their needs as it relates to Housekeeping and the laundry.

Submit yearly capital improvement program budget to management as well as yearly budgets for labour and operating expenses with relation to occupancy forecast.

Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, and laundry/valet, uniform, guest and linen areas.

Work with all personnel in Housekeeping in keeping all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons.

Work with the laundry and valet supervisor to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry.

Maintain accurate ledgers and records on all housekeeping operations.

Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping personnel.

Coordinate the needs of any condominium/co-op owners in relation to housekeeping services.

Respond properly in any hotel emergency or safety situation.

Perform other tasks or projects as assigned by hotel management.

Standard Duties

To provide a friendly and professional service that always exceeds guests’ expectations.

To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.

To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

To comply with local legislation as required.

To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

To respond to any changes in the division as dictated by the needs of the industry, company or hotel.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Conduct and attend training sessions as outlined.

Perform other tasks or projects as assigned by the Assistant Director of Rooms and General Manager.

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.