Desktop Support Engineer Full-time Job

Minimum 2 Years of Hands-on experience on deskside support

Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory

Good written and verbal communication skills

Printers, IP Phone hands on experience

ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes

Basic understanding of IP protocols, Office 365

Google Suite (Workspace) Administration experience.

Responds and resolves all assigned calls within prescribed SLA.

Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.

Complies with the service levels pertaining to end user support.

Works with third parties to resolve various technical issues.

Updates Call Management System, clearly specifies progress and resolution details.

Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,

Desired Candidate Profile

Minimum 2 years in IT support engineer .

Strong interpersonal communication skills .

Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF).
With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide.
Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS.
Our success is driven by our "passion to protect"; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.