Department Manager Full-time Job

1 week ago   Facilities Management   Dubai   11 views Reference: 14398
Job Details

What You'll Be Doing

Our Department Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store

Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner

Drive eNPS through people experience initiatives and culture

Oversee Department's day to day operations related to VM, Retail Store SOPs adherence,and sales team allocation

Offer support to concessions wihin coverage area

Act as the key point of contact with Floor Manager

Ensure click and collect are conducted within SLAs

Ensure customer data is properly captured by the department team in adherence to marketing team requirements

Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc..

Ensure personal shoppers and Department sales team are working towards the same goal

Increase the revenue target of the Department

Drive sell-throughs within the Department

Support in-store CX initiatives

Provide input to whats working well, whats not working well within Department

What You’ll Need To Succeed

Complete all mandatory stages of the application (Video Interview and Pymetrics assessment)

Experience in leading a sizeable team within Retail

Arabic would be an added benefit for this role

Company Description
We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.